CERTIFICATION COURSES
Phone Certification
Proven techniques to transform incoming calls from passive interactions into proactive sales opportunities that demonstrate value and create a compelling reason for the customer to set an appointment.
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Meet the instructor
Eryn Haugen
Half of Eryn’s career has been spent in dealership sales positions, including Salesperson, Internet Director, F&I Manager, and Sales Manager. The second half of her career she has supported Penske dealerships achieve their sales goals while enhancing the customer experience. Eryn is passionate about efficient sales operations management. She specializes in crafting effective communication to help salespeople connect with their clients and influence purchasing decisions.
Patrick Jones - Course author
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