SERVICE ADVISOR - LEVEL 2 CERTIFICATION
Understanding Service KPIs
Gaining a deeper understanding of key metrics in Service Departments, how they are calculated, and how to influence them.
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Course Outline Coming Soon!
Meet the instructor
Preston Gilbert
Bringing over 10 years’ experience managing & training Fixed Ops departments across the country, Preston now joins Penske Automotive in a grassroots position for the organization. With expertise in Fixed Ops Directing, Service Management, Service Advising, Parts & Inventory Management, Express Service, and Technician Training, his passion lies in teaching others to achieve new heights and build rewarding careers.
Patrick Jones - Course author
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