(Advisor sessions will be displayed only. Manager sessions are available to Managers with a Level 1 Service Manager Certification)
To access Live Sessions, Certification is required.
Launching in Your Market in 2026
(Read-only Access)
Service Manager Sessions
Special Weekly Live Manager Sessions are now available! Use the link above to view available sessions.
(Full Access)
Service Advisor Sessions
Special Weekly Live Sessions are now available! Use the link above to view available sessions.
(Full Access - Service Standardization)
Live Collaborative Sessions for Service
Service Advisor Session Service Selling Strategies (Weekly Session)
Collaborative sessions to train on best practices for implementing the Service Selling Strategies (Pre-Selling, RIM Estimates, & Delayed Services). Review real-life scenarios and how to confidently navigate them.
Service Advisor Session Objection Handling (Weekly Session)
Share, review, and discuss the various objections we encounter in Service. Learn how to confidently and effectively navigate and communicate through these scenarios, enabling you to expertly advise your customers.
Service Manager Session Service Mgmt. Excellence (Monthly Session)
Collaborative, “round table” style sessions to share and learn how to manage process, hold your team accountable for best practices, and achieve results that meet to Penske standards.
Other Sessions
NEW SESSION!
CallRevu ServiceVision - Collaboration for Service Managers
Review of the CallRevu ServiceVision platform, as well as best practices for Service Managers in utilizing the various features to monitor & coach our staff, keep our teams accountable, and better manage our quality assurance on the phones.
(Full Access - Paused until Q3)
Service Advisor Sessions
Advanced Selling Strategies
Best practices, strategies, and word tracks that make you more effective in building and presenting Service estimates, more successful in scheduling “Delayed Services”, and increasing your total Gross generated.
Proactive Service Advising
How to get out of the “reactive” mindset using tools to plan proactively, creating smoother work flow, happier customers, and greater efficiency.
Time & Task Management
How to take your career to the next level by implementing proven strategies and skills for becoming more organized, managing your time, and successfully managing the various tasks you’re faced with every day.
(Read-only Access)
Service Advisor Sessions
Advanced Selling Strategies
Best practices, strategies, and word tracks that make you more effective in building and presenting Service estimates, more successful in scheduling “Delayed Services”, and increasing your total Gross generated.
Proactive Service Advising
How to get out of the “reactive” mindset using tools to plan proactively, creating smoother work flow, happier customers, and greater efficiency.
Time & Task Management
How to take your career to the next level by implementing proven strategies and skills for becoming more organized, managing your time, and successfully managing the various tasks you’re faced with every day.
Advanced Communication Skills
In-depth insights into understanding and mastering effective communication, and how you can become an exceptional communicator in your life and in your career.
(Read-only Access)
Service Manager Sessions
Team & Process Management
How to effectively install processes that stick, and more effectively hold your team accountable.
Performance & Financial Management
Advanced education on performance metrics, financial management, and interpreting data to find actionable insights to bring to your team.
