CERTIFICATION COURSES

Sales Certification

Learn how to build and maintain your customer database to increase your efficiency and sales volume.
*Course 2 available upon completion of Course 1

Course 1

Searching for & adding new customers into CRM, creating opportunities to do business (OTDB) 

Topics
 -Introduction
 -Entering a New Prospect – Who, When, Why & How
 -The Opportunity to Do Business aka: The Car Deal
 -Existing OTDBs

Course 2

Building your business, managing active prospect & sold customer pipelines

Topics
 -Task Management
 -Opportunity Pipeline
 -Sold Pipeline
Meet the instructor

Eryn Haugen

Half of Eryn’s career has been spent in dealership sales positions, including Salesperson, Internet Director, F&I Manager, and Sales Manager. The second half of her career she has supported Penske dealerships achieve their sales goals while enhancing the customer experience. Eryn is passionate about efficient sales operations management. She specializes in crafting effective communication to help salespeople connect with their clients and influence purchasing decisions.
Patrick Jones - Course author
 

Featured links
Copyright © 2025