certification courses
Internet Certification
Managing online leads through your CRM while leveraging AI-assisted follow-up to streamline customer communications and improve response efficiency. This session covers proven techniques for lead handling, personalized messaging, and optimal response timing to effectively engage prospects and convert online inquiries into showroom visits.
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Course Outline Coming Soon!
Meet the instructor
Eryn Haugen
Half of Eryn’s career has been spent in dealership sales positions, including Salesperson, Internet Director, F&I Manager, and Sales Manager. The second half of her career she has supported Penske dealerships achieve their sales goals while enhancing the customer experience. Eryn is passionate about efficient sales operations management. She specializes in crafting effective communication to help salespeople connect with their clients and influence purchasing decisions.
Patrick Jones - Course author
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