SERVICE ADVISOR - LEVEL 1 CERTIFICATION
The Service Customer Experience
The "5 Key Customer Checkpoints" of every Service visit, and how to make sure each one provides an excellent customer experience.
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Meet the instructor
Preston Gilbert
Bringing over 10 years’ experience managing & training Fixed Ops departments across the country, Preston now joins Penske Automotive in a grassroots position for the organization. With expertise in Fixed Ops Directing, Service Management, Service Advising, Parts & Inventory Management, Express Service, and Technician Training, his passion lies in teaching others to achieve new heights and build rewarding careers.
Patrick Jones - Course author
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