VIRTUAL SERVICE ACADEMY

On-Demand Core Curriculum

(Full Access)

Service Manager Certifications

Level 1 Certification

Course 1: Intro to Service Management

How to set up your Service Department for success, find balance in your areas of responsibility, properly measure performance, and manage with excellence.

Course 2: The 4 Phases of Growing Retail Service

The phases of growing retail Service operations, and how to get your department to the next level.


Level 2 Certification

Service Management - Level 2

Advanced Service Manager training. How to further maximize profitability, production, and efficiency throughout your department, and manage your team at a highly professional level.

Success with Express Service

Maintenance can make or break a Service Department. A guide to building a sustainable, efficient, and lucrative Express Service operation.

Managing by the Financial Statement

Top-level Manager & Director strategies on how to read and decipher financial statements, and manage your business by the numbers. 

(Full Access)

Service Advisor Certifications

Level 1 Certification

Course 1: Intro to Service Advising

Understanding the role and importance of the Service Advisor, common pitfalls of the position, and how to set yourself up for success.


Course 2: The Service Customer Experience

The "5 Key Customer Checkpoints" of every Service visit, and how to make sure each one provides an excellent customer experience.


Course 3: Service Selling Strategies

Powerful, best-practice selling strategies that enable Advisors to build and present professional estimates, help customers invest more in their vehicle, and bring more people back in for additional services.

Level 2 Certification

Service Advising Excellence

Best practices and habits of highly successful Service Advisors, and specific tools & strategies for being organized, proactive, efficient, and successful.

Understanding Service KPIs

Gaining a deeper understanding of key metrics in Service Departments, how they are calculated, and how to influence them.

TITLE TBD


(Read-only Access)

Service Advisor Certifications

Level 1 Certification

Course 1: Intro to Service Advising

Understanding the role and importance of the Service Advisor, common pitfalls of the position, and how to set yourself up for success.

Course 2: The Service Customer Experience

The "5 Key Customer Checkpoints" of every Service visit, and how to make sure each one provides an excellent customer experience.

Course 3: Service Selling Strategies

Powerful, best-practice selling strategies that enable Advisors to build and present professional estimates, help customers invest more in their vehicle, and bring more people back in for additional services.

Level 2 Certification

Service Advising Excellence

Best practices and habits of highly successful Service Advisors, and specific tools & strategies for being organized, proactive, efficient, and successful.

Understanding Service KPIs

Gaining a deeper understanding of key metrics in Service Departments, how they are calculated, and how to influence them.

TITLE TBD


(Read-only Access)

Service Manager Certifications

Level 1 Certification

Course 1: Intro to Service Management

How to set up your Service Department for success, find balance in your areas of responsibility, properly measure performance, and manage with excellence.

Course 2: The 4 Phases of Growing Retail Service

The phases of growing retail Service operations, and how to get your department to the next level.

Level 2 Certification

Service Management - Level 2

Advanced Service Manager training. How to further maximize profitability, production, and efficiency throughout your department, and manage your team at a highly professional level.

Success with Express Service

Maintenance can make or break a Service Department. A guide to building a sustainable, efficient, and lucrative Express Service operation.

Managing by the Financial Statement

Top-level Manager & Director strategies on how to read and decipher financial statements, and manage your business by the numbers. 

 

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