How to set up your Service Department for success, find balance in your areas of responsibility, properly measure performance, and manage with excellence.
Course 2: The 4 Phases of Growing Retail Service
The phases of growing retail Service operations, and how to get your department to the next level.
(Full Access)
Service Advisor Certifications
Level 1 Certification
Course 1: Intro to Service Advising
Understanding the role and importance of the Service Advisor, common pitfalls of the position, and how to set yourself up for success.
Course 2: The Service Customer Experience
The "5 Key Customer Checkpoints" of every Service visit, and how to make sure each one provides an excellent customer experience.
Course 3: Service Selling Strategies
Powerful, best-practice selling strategies that enable Advisors to build and present professional estimates, help customers invest more in their vehicle, and bring more people back in for additional services.
Advanced Course
VIP Service-to-Sales
How to leverage your Service Drive and create lifetime customers by identifying and capitalizing on Service-to-Sales opportunities. Learn practical steps and insights for how both the Sales and Service Departments can enhance customer retention and drive repeat business.
(Read-only Access)
Service Advisor Certifications
Level 1 Certification
Course 1: Intro to Service Advising
Understanding the role and importance of the Service Advisor, common pitfalls of the position, and how to set yourself up for success.
Course 2: The Service Customer Experience
The "5 Key Customer Checkpoints" of every Service visit, and how to make sure each one provides an excellent customer experience.
Course 3: Service Selling Strategies
Powerful, best-practice selling strategies that enable Advisors to build and present professional estimates, help customers invest more in their vehicle, and bring more people back in for additional services.
(Read-only Access)
Service Manager Certifications
Level 1 Certification
Course 1: Intro to Service Management
How to set up your Service Department for success, find balance in your areas of responsibility, properly measure performance, and manage with excellence.
Course 2: The 4 Phases of Growing Retail Service
The phases of growing retail Service operations, and how to get your department to the next level.
